Refund Policy
Dwarkadheesh Vastu aims to provide a fair and transparent refund process. Refund eligibility depends on the type of service booked, order status and whether the service has already been scheduled, started, coordinated, delivered or completed.
Nature of Our Business
Dwarkadheesh Vastu provides services only. Our offerings include Vastu consultation, astrology guidance, poojan and paath coordination, gemstone recommendation guidance, temple/prasad booking assistance, spiritual remedies and related support services.
Consultations and Services
Consultation, astrology, Vastu, poojan, prasad, ritual, report and personalized guidance bookings are generally non-refundable once work has started, the appointment has been confirmed, the report has been prepared, access has been approved or the service has been performed.
Service-Related Access and Materials
Any document, report, recording, link, guidance note or digital access shared with a customer is considered part of the purchased service. Such access or material is generally non-refundable once approved, emailed, shared or made available in the customer account.
Duplicate or Failed Payment
If a duplicate payment, failed payment debit or incorrect amount is reported, we will verify it with available transaction records. Approved refunds will be processed to the original payment method or another suitable method where applicable.
UPI QR Payments
For UPI QR payments, customers must submit a valid UTR number and/or payment screenshot for verification. Bookings remain under process until payment is verified. Refund requests related to UPI payments will be checked against bank/payment records.
Refund Timeline
Approved refunds are normally initiated within a reasonable working period after verification. The final credit timeline may depend on the bank, payment provider or payment method used by the customer.
How to Request a Refund
To request a refund, contact our support team with your booking/order number, registered mobile/email, payment details and reason for the request. Approval is subject to verification and the terms mentioned above.